FillNode Terms of Service

1) About these terms 🧭

These terms govern use of FillNode, provided by Marinode AI Solutions LLP (“Marinode AI”, “we”), an Indian limited liability partnership. By using FillNode you (“Customer”) agree to them.

FillNode is a separate product from the Engine Room Ninja platform, which has its own terms. Where the Customer has a signed agreement with us, that agreement takes precedence over these terms.

2) The service 🛠️

FillNode brings a business’s customer conversations into one shared workspace, with assignment, escalation, history and reporting. It connects to mailboxes and messaging accounts the Customer authorises, and includes optional AI assistance (“Marina”).

FillNode is delivered as a hosted service. We may improve or change features, and will give reasonable notice of any change that materially reduces functionality.

3) Accounts and access 👤

• The Customer is responsible for its agent accounts, for keeping credentials secure, and for activity under them.
• The Customer must have authority to connect any mailbox or messaging account it connects.
• We may suspend access where necessary to protect the service or comply with law, and will tell the Customer why.

4) Customer data 📦

The Customer owns its data. We process it only to provide the service, as described in the FillNode Privacy Policy. We do not sell it, and we do not use it to train AI models.

5) Acceptable use ✅

FillNode must not be used to send unsolicited bulk messages, to harass, to distribute malware, to infringe others’ rights, or to break applicable law. The Customer is responsible for the content it sends and for complying with the rules of any connected platform, including Meta’s WhatsApp Business policies where applicable.

7) Third-party services 🔗

FillNode connects to services we do not control, including Google, Microsoft, Meta and other mail and messaging providers. Their availability, terms and policies are their own. We are not responsible for changes they make that affect FillNode’s ability to connect.

7a) WhatsApp Business 💬

Where a Customer connects a WhatsApp Business Account through Meta’s Embedded Signup, the Customer remains the business of record for that account and is bound by Meta’s terms as well as these. In particular the Customer must:

• Comply with the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy.
• Obtain and keep a record of each recipient’s opt-in before messaging them, and honour opt-outs promptly.
• Use approved message templates outside the customer service window, and not use templates to send content the recipient did not agree to receive.
• Not use the connected number for prohibited goods or services under the Commerce Policy.

Marinode AI acts as a technology provider only. We do not send messages on the Customer’s behalf except as instructed through FillNode. Meta may restrict or disable a Customer’s WhatsApp Business Account independently of us, and we are not liable for that. We may suspend the WhatsApp integration for a Customer who breaches this section.

8) Fees 💳

Fees, billing period and scope are set out in the Customer’s order or written agreement with us. Fees are exclusive of taxes unless stated. Non-payment may lead to suspension after notice.

9) Availability and support 📶

We aim to keep FillNode available and to respond promptly to issues, but the service is provided without an uptime guarantee unless one is agreed separately in writing. Planned maintenance is notified where practical.

10) Termination 🚪

Either party may terminate on written notice as set out in the order. On termination the Customer’s access ends and data is deleted or returned per the Privacy Policy. The Customer may export its data before termination takes effect. A Customer or individual may request deletion at any time via the Data Deletion page.

11) Warranties and liability ⚖️

FillNode is provided “as is” to the extent permitted by law. Neither party excludes liability for fraud, wilful misconduct, or anything that cannot lawfully be excluded. Subject to that, our total liability in any twelve-month period is limited to the fees paid by the Customer for FillNode in that period, and we are not liable for indirect or consequential loss, or loss of profit or data.

12) Confidentiality 🤐

Each party will keep the other’s non-public information confidential and use it only for the purposes of the agreement.

13) Changes and governing law 📝

We may update these terms. The current version is always on this page with its version and date. Material changes are notified to Customers in advance, and continued use after they take effect constitutes acceptance.

These terms are governed by the laws of India, and the courts of Kerala have exclusive jurisdiction, unless a separate signed agreement says otherwise.

14) Contact 📬

See also the FillNode Privacy Policy.